Do you use the sound feature in the shoutbox.

[Delirium]

I don't any more. Initially, I used it, but it got a bit distracting and sometimes a bit embarrasing during office meetings where it would go off and raise some eyebrows. Removing the feature would not be a problem for me. What I would suggest is a blinking/flashing "light" feature that could visually alert of new shouts incorporated into the shoutbox (with the ability to be peeled off with it too). Just a suggestion don't know if that would be possible.